Question 1

What is the estimated delivery time for my order?

Accepted Answer

Because we partner with select international manufacturers to bring you high-quality kitchen innovations at competitive prices, our products typically arrive within [X] to [Y] business days after processing."

Question 2

Why are your shipping times longer than traditional stores?

Accepted Answer

To offer unique products and factory-direct prices without maintaining costly warehouse inventory, we ship products directly from our global manufacturing partners to your doorstep.

Question 3

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your package in real-time. You can also track your shipment anytime

Question 4

I ordered multiple items, but I only received one. Where is the rest of my order?

Accepted Answer

Because we source our products directly from specialized manufacturers, items in the same order may be dispatched separately and arrive in different packages. Rest assured, all remaining items are on their way!

Question 5

What if my product arrives damaged or broken?

Accepted Answer

Please inspect your order upon delivery. If your product arrives damaged, send a clear photo/video of the damaged item and packaging to [support@vantorykitchen.com] within 48 hours of receipt, and we will gladly send you a free replacement.

Question 6

Why hasn't my tracking status updated in a few days?

Accepted Answer

Tracking updates may pause while your package is in transit between international hubs or passing through customs clearance. This is completely normal and does not mean your package is lost.

Question 7

Can I cancel or modify my order after placing it?

Accepted Answer

We process orders quickly to ensure fast delivery. You can request cancellations or modifications within [12–24 hours] of placing your order. Once an order has been dispatched, it can no longer be canceled or changed

Question 8

Will I have to pay customs fees or import duties?

Accepted Answer

Prices listed on our site exclude destination duties and taxes. Any local customs duties or import fees assessed by your country's customs authority are the responsibility of the customer

Question 9

Is it safe to shop on Vantory Kitchen?

Accepted Answer

Absolutely. Our website uses standard 256-bit SSL encryption to protect all your personal details and payment information. We never store your credit card data

VantoryKitchen Help Center

Frequently asked questions